Shipping and Delivery Policy (For B2B Clients)
1. Shipping Methods
We offer various shipping methods to accommodate our clients’ needs, including:
- Courier Services: DHL, FedEx, UPS, TNT
- Air Freight: For urgent shipments
- Sea Freight: For bulk orders
Clients can choose their preferred shipping method or request our recommendation based on order size, destination, and urgency.
2. Delivery Timeframes
Delivery times vary depending on the shipping method and destination:
- Courier Services: 3–7 business days
- Air Freight: 5–10 business days
- Sea Freight: 15–45 business days
Please note that these are estimated timeframes and may be affected by factors beyond our control, such as customs clearance and local holidays.
3. Shipping Costs
Shipping costs are determined by the chosen shipping method, package weight and dimensions, and destination. We provide shipping cost estimates upon order confirmation. Clients are responsible for all shipping charges unless otherwise agreed upon in the purchase agreement.
4. Customs and Import Duties
Clients are responsible for any customs duties, taxes, or import fees incurred upon arrival in the destination country. We recommend that clients familiarize themselves with their local import regulations to avoid unexpected charges.
5. Order Tracking
Once your order has been shipped, we will provide you with the tracking number and relevant shipping details. You can monitor your shipment’s progress through the carrier’s website.
6. Delivery Issues
If you encounter any issues with your delivery, such as delays, damages, or missing items, please contact us within 7 business days of the expected delivery date. We will work with the shipping carrier to resolve the issue promptly.
7. Contact Information
For any questions or concerns regarding shipping and delivery, please contact us:
- Phone: +8619124269133
- Email: [email protected]
- Address: QILI PARK of Hongtian, Xinqiao, Baoan, Shenzhen, China. 518105
We are committed to ensuring your orders are delivered safely and efficiently.